Information We Collect
We may collect the following types of information:
- Contact information: name, email address, phone number, and postal address.
- Booking details: service type, pick-up and drop-off addresses, dates, times, and any special instructions.
- Payment information: billing details and transaction records (note: full card details are processed securely by our payment provider and are not stored on our servers).
- Website usage data: IP address, browser type, pages visited, referring/exit pages, and other analytics data.
- User communications: messages you send to us via forms, email, or live chat, including any attachments you provide.
How We Use Your Information
We use the information we collect for the following purposes:
- To provide, operate, and maintain our removal and relocation services.
- To process bookings, payments, cancellations, and refunds.
- To communicate with you about your bookings, service updates, confirmations, and customer support.
- To improve our website, services, and marketing efforts using aggregated analytics.
- To comply with legal obligations and resolve disputes.
Legal Basis for Processing (where applicable)
Where required by law, we process personal data under one or more of the following legal bases: your consent, performance of a contract (to fulfill your booking), compliance with a legal obligation, or our legitimate business interests (e.g., improving services, fraud prevention).
Cookies & Tracking Technologies
We use cookies and similar tracking technologies to collect website usage data and improve user experience. Cookies may be first-party or third-party (used by analytics providers). You can control or delete cookies through your browser settings; however, disabling cookies may affect site functionality.
Sharing & Disclosure of Information
We may share your information with:
- Service providers and partners who help us operate our business (e.g., payment processors, analytics providers, and transportation partners).
- Third parties when required by law or to respond to legal processes (e.g., subpoenas, court orders).
- Other parties with your consent or at your direction.
Note: We do not sell your personal data to third parties.
Third-Party Services
Our website may contain links to third-party websites or services. We are not responsible for the privacy practices or content of those third parties. Please review their privacy policies before providing any personal information.
Data Security
We implement reasonable technical and organizational measures to protect your personal information from unauthorized access, loss, misuse, or alteration. While we strive to protect your data, no method of transmission or storage is completely secure — absolute security cannot be guaranteed.
Data Retention
We retain your personal information only for as long as necessary to provide services, comply with legal obligations, resolve disputes, and enforce our agreements. Retention periods may vary depending on the type of data and legal requirements.
Your Rights
Depending on your jurisdiction, you may have the following rights regarding your personal data:
- The right to access the personal information we hold about you.
- The right to correct or update inaccurate or incomplete information.
- The right to request deletion of your personal information, subject to legal obligations and legitimate business needs.
- The right to object to or restrict processing of your data in certain circumstances.
- The right to request a copy of your data in a portable format.
To exercise any of these rights, please contact us using the details provided below. We may need to verify your identity before fulfilling requests.
Children’s Privacy
Our services are not intended for children under 16 (or the applicable age in your country). We do not knowingly collect personal information from children. If we learn that we have collected data from a child without parental consent, we will take steps to delete that information.
International Transfers
If we transfer your personal data to countries outside your jurisdiction, we will ensure appropriate safeguards are in place to protect your information in accordance with applicable laws.
Changes to This Privacy Policy
Karmeks Removal operates as a trading name for Karmeks Limited may update this Privacy Policy from time to time. We will post the updated policy on our website with the effective date. Continued use of our website or services after changes indicates acceptance of the revised policy.
Contact Information
If you have questions, requests, or concerns about this Privacy Policy or our data practices, please contact us via our website’s Email: Karmeksltd@gmail.com
Effective Date
This Privacy Policy is effective as of the date it is posted on our website.